from"GrabTaxi taxi service APP"The article introduces the response to calling a taxi service. People who are going to Thailand for the first time will inevitably be a little angry about calling a taxi. People with rich travel experience will either fight with reason or avoid it skillfully, or just accept it. as part of the local culture.However, for the Thai government, which is committed to maintaining the development of tourism, this is a matter that has to be dealt with. In addition, the increase in taxi fares will take effect in June 2015. This "DLT Check in" mobile phone reward software has become a A sharp tool for the government to monitor the quality of taxi service.
The Department of Land Transport of Thailand (DLT), which is in charge of taxis in Thailand, gradually strengthened the management of taxis after the Prayuth military government came to power in 2014. The Land Transport Department targeted foreign tourists in March 2015. Many shopping malls in the center of Siam have begun to rectify problems such as taxi refusal and price bidding.in accordance withThai Visa NewsAccording to reports, taxi drivers who violate the regulations for the first time will face a fine of less than 1,000 baht and receive education and training. For the second violation, the license will be suspended for 30 days. For the third violation, the license will be suspended for 6 months. , the license can be revoked directly.
In addition, the Thai government provides channels for passengers to report the quality of taxi services through the two methods of "DLT check in" and "1584 hotline". "DLT check in" is a free downloadable APP, including iOS and Android versions, which provides passengers with feedback on taxi service evaluations. Currently, it provides Thai and English versions. Both Thai locals and foreign tourists can register and use. Currently, The return rate for foreign tourists is about 2%.If the taxi company has a high rate of passenger complaints, it will be punished by prohibiting the expansion of its fleet; on the contrary, if the passengers respond well, the vehicle can be affixed with an excellent certification mark.
It should be noted that this software is purely used as a channel for reporting or complaining about the service quality of taxis, and it cannot bring any immediate compensation or handling of the situation to passengers. At present, the Land Transport Department is only seeking the cooperation of various taxi companies. Obtain the passenger information of the taxi driver, and in the future, it may be possible to further deal with and punish the complaints of the passengers that day.Next, let’s briefly introduce how to download and use “DLT check in”. People who love traveling in Thailand and want to help improve the quality of taxis in Bangkok, or those who are angry and have nowhere to vent, can use this software.
◎ Software download
Taking the iOS platform as a demonstration case, type "dlt check in" on the APP Store to search for the APP, and click the "Get" button to download and install it for free.
◎ Software use
After opening the software, the software usage statement will appear first, click the language switching button on the upper right to switch to the English interface.Click "I Agree" to agree to the software's use of the phone's location, and then enter the main screen of the software.
The software registration method is quite simple. It is recommended to click the language switch button on the upper right to switch to the English interface. After entering the phone number, the registration can be completed.
After completing the software registration, you can start reporting the service quality evaluation of the taxi.The software provides two ways to report the taxi number, "manual input" and "photo report".Of course, the manual input method will not attract the attention of the taxi driver, but if the taxi number has Thai characters, it will be more convenient to take a photo.
The software provides evaluation indicators such as overall satisfaction, taxi status, cleanliness, courtesy, and route familiarity. Users can also write down feedback and suggestions, and click "DONE" to send back after completion.
On the official website of the Land Transport Agency, the satisfaction statistical report of the "DLT check in" return will be published, which will be listed as a reference for the increase in taxi fares in June 2015.At present, the software only has the function of reporting. I hope to provide more functions and real-time processing in the future. I also believe that the quality of taxi service in Bangkok will get better and better, and everyone will have a more enjoyable trip to Thailand!
◎ Software introduction and download link
Download page:App Store;Google Play
Official website:http://www.dlt.go.th/
Software introduction:
DLT Check-in by Department of Land Transport (DLT) of Thailand is a tool to help improve security while taking taxis in Thailand. DLT Check-in allows public participation in monitoring taxis by “check-in” procedure where it identifies location of the taxi, and taxi dri ver as well as feedback entry while taking taxis.
