Asia Herb Association is a time-honored massage brand in Bangkok. It has been established for more than 10 years. Because it is a Japanese management team for maintenance, the service process, meticulousness, and quality of personnel are all highly praised and recommended, but it seems that it has changed management since 2015. The team began to have poor quality voices. Compared with almost zero negative reviews in the past, Asia Herb Association has not responded to customers on the community evaluation platform or improved service details. It has become a store that hides landmines. Let us old Customers come to share the latest experience of trampling thunder.
The Asia Herb Association has risen brilliantly, becoming a must-visit shop for many people visiting Bangkok
You will know the "Asia Herb Association" shop, which originated from the introduction of the book "Bangkok Fun Main Line". Because of the orange color and comfortable space, it became the first place for the first free travel in Bangkok in 2006. Perfect experience for the second time.At that time, the Asia Herb Association had only three branches. The main operator was the Japanese owner, who introduced Japanese-style service management, which was different from ordinary Thai massage shops. There were forms for customers to fill in and choose the strengths they could accept. , Weak" & I hope that heavier body parts will enable Master to be closer to the needs of customers.
The branch we visit most often is the No. 2 branch, which is located at the MRT BTS Phrom Phong (Peng Phong) station. When you leave at Exit 5, you will see the Naraya head office which is obvious at the entrance of the alley. If you continue to go inside, you will pass the Emporium department store and walk. It takes about 8-XNUMX minutes to arrive.
In the past, the largest customer groups in the store were Hong Kong and Japanese customers. I often see a male store manager serving in the store. He and the counter staff can communicate in English. In addition, the Menu has English, Japanese, and Chinese versions, which is convenient for everyone. Choice, this part is also the reason why Taiwanese tourists are slowly attracted.When I visited last year, I didn’t make an appointment in advance. The manager told me that it would take at least 2~3 hours to serve us. The Asia Herb Association has been doing very well in the past two years. If you want to go for consumption, you must make an appointment by phone in advance. , So as not to fail and return.The customer base of the service has greatly increased, and a new branch has been opened at Lane 55 on Sukhumvit Rd. (Sukhumvit Rd.). Based on the high-quality service, I wrote an article on the website to share this brand!
Related Reading ▶️"Bangkok Spa Massage Recommendation" Asia Herb Association, a good old massage shop must recommend.
Asia Herb Association updates hardware equipment and expands store presence
In mid-February 2017, we took our family to travel to Bangkok. One night, we took my little girl to the love store for consumption. We unexpectedly found that the No. 2 branch was completely renovated. It was completely renovated from the inside out, and 2 iPads were placed in the store for guests. Register member information on site, enjoy membership card and discounts on future consumption, and expand from the original only selling herbal ball peripheral products to a wide range of fragrance products, even herbal tea bags are sold, it is not difficult to imagine the brand trend and set Tune hopes to keep up with current trends and consumer preferences.
In recent years, the Asia Herb Association’s exhibition stores have increased rapidly, guarding the Sukhumvit area and expanding to eight stores in SalaDaeng, Hua Hin and Cambodia. Corresponding to the grass-roots service personnel, on-site management team, etc., can you stick to the original service when the store is exhibited? Quality, and train a new batch of manpower according to the standards, which test the team ability very much.In addition, the current social tools and travel website reviews have become customers' reference and response platform for customer complaints, and there are voices of customers responding to the low level of service, but no marketers have gone online to understand, process or respond. This is a pity.
▲ The No. 2 shop was relocated and renovated.
▲ Increase the waiting area for guests, which is better than before.
▲ In the past, you can exchange for a course of treatment with 10 points of consumption points; now, you can log in and register to get a membership card, and you will get a 95% discount on consumption.
▲ The strength questionnaire and the course of treatment, one-time payment E-treatment.
▲ Exchange for a new version of the membership card. (free)
▲While drinking tea while waiting for the master to lead the massage.
▲Before the massage, the master would take the guests to wash the feet, but this time he took us directly to the massage room to simplify the service process by rubbing the feet.
▲ Next, we will share the landmine service process we encountered.
The most important thing in massage SPA is not the price of the treatment or the hardware equipment, but the quality of the first-line service staff
If you bring your family to Bangkok, you must bring out your own private store and service items. The three of us chose "Thai massage + herbal ball for 2 hours / 1,330 baht". Originally, the price of this treatment was 850 baht... it will increase once. At the price of one thousand yuan, hardware equipment upgrades to this point, as regular customers can understand.The master brought me and my little sister to the room, and turned around and left without saying anything. If I didn’t know what I was going to do next, I quickly told my sister to change into the clothes placed on the bed. I really wanted to ask, "Master, you guys are getting off work. Is it? Still?".
Then I took a look at the room equipment and space. It was really spacious and comfortable. I still wanted to enjoy these 2 hours of stress relief with anticipation. After the master entered the door, he first wiped his feet with a cloth towel, and then began to massage his legs. I was very puzzled. Isn't it necessary to adjust the brightness of the lights and play soft music? (Well, we are really regular customers, and I remember all the details are missing) So, I finished the two-hour massage brightly.Of course, I think I made a mistake, that is to bring my family to consume at night. The master has no physical strength at this time. My sister and Wendy’s two masters are all pressed until they fall asleep, but this has never happened in the past, and come back later. Consumers can enjoy certain service quality.
During the massage, my sister asked the master to apply a little more force at first, but the result was so light as to touch, without massage, and when she found that she was asleep, she had to remind her to apply a little more force. Talked in Thai and laughed.When Anya came to these massage shops to consume, he carefully observed and felt the details of the service. Just entering the door and now it can almost be said to overturn the good reputation in memory. Why?Massage pays great attention to privacy, especially when helping female consumers turn over or massage their upper body, they will lift up and gently cover the body with a blanket. The master is very unprofessional and did not do this at all, so I went to pull the blanket and cover it myself.
After the treatment, a group of us went to the lobby to drink tea and exchange our experience. Wendy's service status was also very bad. Only then did I remember that the community administrator once responded to the Asia Herb Association for consumption. The whole experience of trampling thunder, I originally thought it was service Personnel case, until this time I came to spend again and checked tripadvisor and FB reviews, the brand's service level has been declining since 2015, and the comments that appeared directly pointed to the difference in service quality, not to mention the adjustment of the treatment price by nearly 35%.
▲ Yes, the whole massage was so bright and I couldn't relax.
▲ The environment is much more novel, but the most popular service has changed a lot!
▲ After the massage, I just want to go back to the hotel early, so I don't want to look at these peripheral products anymore.
Conclusion
I am a little disappointed, because Bangkok Thai massage (+ herbal ball) is indeed second to none in Asia Herb Association. It is different from Health Land, independent massage room, professional hand skills of the master, no conversation during massage, peaceful atmosphere, etc. It is worth recommending to readers who are willing to spend more money in exchange for service quality. The management team, the speed of exhibition stores, and the increased cost of hardware equipment have been adjusted. They have begun to gain negative reviews because the first-line service quality management team failed. Treatment or improvement,tripadvisor websiteThere has been an on-site report that has not been properly handled by the management staff.FBEven more frequent card swiping and refusal to return one of the transactions occurred.
We will follow up on the community "I love Thailand" to investigate the reputation and return of community members. If readers go to spend the past two years, please leave a message to us, no matter how good or bad, so that more readers can understand and evaluate whether to spend.
◎ Asia Herb Association (Sukhumvit24 2nd shop)
– Address: 50/6 Sukhumvit Soi 24, Klongton, Klongtoey, Bangkok
– 電話：+66(0)2-261-7401
– URL:http://www.asiaherbassociation.com/en/index.html
