From"GrabTaxi taxi service APP"The article introduces the response to the taxi service. People who are going to Thailand for the first time will inevitably feel a little angry about calling a taxi. Those with rich travel experience will either fight with reason or avoid it with skill. Accept it as part of the local culture.However, for the Thai government, which is committed to maintaining the development of tourism, this is a matter that has to be dealt with. In addition, the increase in taxi rates will take effect in June 2015. This "DLT Check in" mobile phone reward software has become a It is a powerful tool for the Thai government to monitor the quality of taxi services.
The Department of Land Transport of Thailand (DLT), the Department of Land Transport of Thailand, in charge of taxis, gradually strengthened the management of taxis after the Parayu military government took office in 2014. The Department of Land Transport in March 2015 targeted The Siam City Center Shopping Mall, which has a large number of foreign tourists, has begun to rectify problems such as taxi refusal and price bidding.in accordance withThai Visa NewsIt is reported that the taxi driver who violated the regulations for the first time will face a fine of less than 1,000 baht and receive education and training. The second violation is to suspend the license for 30 days, and the third violation is to suspend the license for 6 months. Continuous violation or serious violation within one month Otherwise, the license can be revoked directly.
In addition, the Thai government provides channels for passengers to respond to the quality of taxi services through two methods: "DLT check in" and "1584 hotline". "DLT check in" is a free downloadable APP. It includes iOS and Android versions. It provides passengers with feedback on taxi service reviews. Currently, it is available in Thai and English. Both Thai and foreign tourists can register and use it. The tourist return rate is about 2%.If a taxi company has a high complaint rate from its passengers, it will be punished by prohibiting the expansion of its fleet; on the contrary, if the passengers respond well, the car can be affixed with a good certification mark.
It should be noted that this software is purely used as a channel for repaying or complaining about the quality of taxi services, and cannot provide passengers with any immediate compensation and situation handling. At present, the Land Transport Department is only getting the cooperation of various taxi companies. It is hoped that the passenger loading information of the taxi driver can be obtained. In the future, it may be further processed and punished based on the passenger's complaint on that day.Next, let’s briefly introduce how to download and use "DLT check in". Those who love traveling in Thailand and are willing to help improve the quality of taxis in Bangkok, or if you are angry and have nowhere to vent, you can use this software. .
◎ Software download
Using the iOS platform as a demonstration case, click "dlt check in" on the APP Store to search, you can search for the APP, and click the "Get" button to download and install it for free.
◎ Software use
After opening the software, the software usage statement appears first, click the language switch button on the upper right to switch to the English interface.Click "I Agree", and after agreeing to the software to access the location of the phone, you can enter the main screen of the software.
The software registration method is quite simple. It is recommended to first click the language switch button on the upper right to switch to the English interface and enter the phone number to complete the registration.
After completing the software registration, you can start reporting the service quality evaluation of the taxi.The software provides two ways to report the taxi number, "manual input" and "photo report".Of course, the manual input method will not attract the attention of the taxi driver, but if the taxi number is in Thai, it will be more convenient to take a photo.
The software provides evaluation indicators such as overall satisfaction, taxi conditions, cleanliness, courtesy, and route familiarity. Users can also write down feedback and suggestions, and click "DONE" to return after completion.
On the official website of the Department of Land Transport, the satisfaction statistical report returned by the "DLT check in" will be published, which will be used as a reference for the increase in taxi rates in June 2015.At present, the software only has the function of return. I hope to provide more functions and real-time processing in the future. I also believe that the quality of Bangkok taxi service will get better and better, and it will be more enjoyable for everyone to travel to Thailand!
◎ Software introduction and download link
Download page:App Store;Google Play
Official website:http://www.dlt.go.th/
Software introduction:
DLT Check-in by Department of Land Transport (DLT) of Thailand is a tool to help improve security while taking taxis in Thailand. DLT Check-in allows public participation in monitoring taxis by “check-in” procedure where it identifies location of the taxi, and taxi dri ver as well as feedback entry while taking taxis.
