I believe that Bangkok is the second home in the minds of many Aitai people. Because of the presence of AirAsia, we have more budget to travel to Thailand and we can even arrange more itineraries. I did not expect to see the following information on AirAsia’s facebook today.
"在這邊要很遺憾的跟大家說我們臺北-曼谷航班將於2011年3月27日起暫停運營，已經訂購2011年3月27日之後航班的朋友，我們有提供三個方案：
1. Full refund
2. Choose to reschedule
3. Refund to the consumer's personal AirAsia Credit Shell account (used for other flight options in the future, the relevant use of Credit Shell must comply with relevant regulations)
For details, please contact our customer service center (telephone number: 00801853031).Or you can log in to our AirAsia official website (www.airasia.com) for inquiries.Thank you everyone for your support and criticism and advice. Your opinions are the driving force for our growth. In the future, we expect and hope to provide you with better services.'
It’s a pity. I’ve always been very happy to be able to use AirAsia’s low-cost flight service to allow us to travel to Thailand frequently. Now that we lack this option, we can only change the tickets of other airlines.
Remind everyone of the information I found on the Internet. If you have any refunds, remember to call the complaint phone! "AirAsia stated that it can refund the full amount, while dissatisfied consumers criticized the industry for not making an announcement. It feels like being defeated by a fraudulent group. The Civil Aviation Administration emphasized that AirAsia has been asked to ensure the rights and interests of passengers.Disputes welcome to appeal 0800-211-79.Since the beginning of January, many backpackers have reported on the Internet that they cannot book seats after April, and it has been reported that the Bangkok route is about to be grounded, causing panic among passengers who have paid to book seats.AirAsia confirmed yesterday that it has removed Bangkok flights after March XNUMX from the reservation system starting on the XNUMXth. After the last flight on March XNUMX, it will suspend the operation of this route. E-mails and text messages inform passengers who have reserved seats, and assist in handling refunds and other processing as soon as possible. "
